TERMS & CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to, and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or purchase products from Eyewash Direct.
Eyewash Direct’s (Seller) Terms & Conditions and Terms of Sale exclusively govern all product purchases, whether placed by phone, email, fax, chat, purchase order, in person, or via the website, and prevail over any additional or inconsistent terms in any Buyer document, which are expressly objected to and shall not be binding upon Seller unless specifically accepted in writing by Seller’s authorized representative. If a purchase order or other document is submitted to Eyewash Direct that contains terms and conditions contrary or in addition to the terms and conditions contained herin or in the Sustainable Supply acknowledgment, Eyewash Direct’s fulfillment of any such purchase order shall not be construed as assent to any of the terms and conditions proposed by the Buyer, and will not constitute a waiver by Eyewash Direct of any of the terms and conditions contained herin or in Eyewash Direct’s acknowledgment.
The entire content included in this site, including but not limited to text, graphics, product descriptions, product specifications, images, or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Eyewash Direct. The collective work includes works that are licensed to Eyewash Direct. Copyright 2015, Eyewash Direct ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Eyewash Direct or purchasing Eyewash Direct products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Eyewash Direct or to purchase Eyewash Direct products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Eyewash Direct. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Eyewash Direct used in the site are trademarks or registered trademarks of Eyewash Direct or its vendors and suppliers.
Prices & Typographical Errors
Product pricing can change at any time without notice. Prices do not include shipping and handling fees or applicable duties and taxes. In the event that a Eyewash Direct product is mistakenly listed at an incorrect price, Eyewash Direct reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Eyewash Direct reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Eyewash Direct shall issue a credit to your credit card account in the amount of the incorrect price.
Product Images, Descriptions & Substitutions
Images of and descriptions for products listed on this website have been provided by our suppliers, and are intended for demonstration purposes only. Eyewash Direct makes no claims in the accuracy of images provided by its suppliers. Certain product options are not available in image format, therefore we encourage you to read all product descriptions carefully when making your product selections. Color samples may vary in color due to graphical variations in monitors. Some products may be substituted (including country of origin) and may not be identical to the images or descriptions featured on this website. Therefore Sustainable Supply is not liable for any losses or damages incurred as a result of incorrect images or color variations.
Green Product Information
For its customers' convenience, Eyewash Direct has published on its website information pertaining to the environmental attributes of certain products, referred to on the website as “What Makes It Green." This information has been provided to Eyewash Direct by its suppliers and manufacturing partners. While due diligence is conducted to verify the validity of these environmental attributes, Eyewash Direct makes no claims in the accuracy of this information.
You agree to indemnify, defend, and hold harmless Eyewash Direct, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from Buyer's use of, or inability to use any goods furnished hereunder, as well as any negligent, intentional, or tortious act or omission of Buyer, or from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Limitation of Liability
Eyewash Direct shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance or delivery of the products, even if Eyewash Direct has been advised of the possibility of such damages. Eyewash Direct shall not be liable for any shipments or deliveries that arrive before or after the anticipated date. Eyewash Direct shall make no monetary concessions or financial reimbursements related to early or late product deliveries to the buyer’s shipping address. Sustainable Supply is not liable for the delay or default in delivery resulting from any cause beyond Eyewash Direct’s reasonable control, including, but not limited to, governmental action, strikes or other labor troubles, fire, damage or destruction of goods, wars (declared or undeclared), acts of terrorism, manufacturers' shortages, availability or timeliness of transportation, inclement weather, materials, fuels, or supplies, and acts of God (each a "Force Majeure Event"). Upon the occurrence of a Force Majeure Event: (a) the time for Eyewash Direct performance shall be extended reasonably and the Parties shall adjust all affected dates accordingly; (b) the purchase price shall be adjusted for any increased costs to Eyewash Direct resulting from such Force Majeure Event; and (c) Buyer shall not be entitled to any other remedy. Partial shipments are permitted at Eyewash Direct’s discretion.
Eyewash Direct charges sales taxes on shipments to the states of Colorado and Wisconsin, unless an approved sales tax exemption certificate is provided prior to purchase. Buyers are responsible for the payment of all applicable sales taxes for shipments to all other states and territories outside of Colorado and Wisconsin. Buyers shall reimburse any taxes imposed upon sales or shipments unless Eyewash Direct receives an acceptable tax exemption certificate prior to purchase.
Message to Kentucky Customers & Sales Taxes
Eyewash Direct is not required to collect Kentucky sales or use tax, and does not collect sales or use tax from Buyer. Your purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky. Your purchase is not exempt from taxation in Kentucky merely because it is made over the Internet, by catalog, or by other remote means. The Commonwealth of Kentucky requires all Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and to pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue.
Message to Washington State Customers & Sales Taxes
Sustainable Supply LLC is not required to collect Washington State sales or use tax, and does not collect sales or use tax from Buyer. Your purchase may be subject to Washington use tax unless the purchase is exempt from taxation in Washington. Your purchase is not exempt from taxation in Washington merely because it is made over the Internet, by catalog, or by other remote means. The State of Washington requires all Washington purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and to pay use tax on those purchases unless exempt under Washington law. The tax may be reported and paid on the Washington State individual income tax return or by filing a consumer use tax return with the State of Washington’s Department of Revenue.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Eyewash Direct or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Information Collection and Use
While using our Service, we may require that you provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address.
We collect this information in order to:
- facilitate and improve your online shopping experience;
- provide and deliver products and services, process transactions, and send you related information, including confirmations, receipts, invoices, and return authorizations;
- provide, maintain, and improve the Services, manage your online account, and send you support and administrative messages;
- investigate and prevent fraudulent transactions and other illegal activities;
- respond to your comments and questions and provide customer service;
- personalize the Services and provide you with newsletters, marketing or promotional materials, content, or features that are targeted toward your interests.
Sustainable Supply takes reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
You may opt out of receiving any promotional emails by following the unsubscribe link provided at the bottom of the email sent to you.
Eyewash Direct accepts payments by Visa, Mastercard, American Express, Discover, Paypal, cash, and company checks. For companies with established credit or open account with Eyewash Direct, standard payment terms are Net 15 days from time of shipment. Eyewash Direct may reduce or revoke credit at its sole discretion, at any time. Sustainable Supply reserves the right to charge the Buyer a late payment fee at the rate of 1 ½ % of the amount due for each month or portion thereof that amount due remains unpaid, or such lesser amount as may be permitted under applicable law. Eyewash Direct does not offer cash discounts for paying early. All payments must be made in US dollars and is applied at time of purchase. Eyewash Direct further reserves the right to defer or delay orders and shipments until payment is first received for all balances due. Buyer agrees to assume responsibility and unconditionally guarantees payments for all purchases from Eyewash Direct and it’s affiliated websites.
This site and the materials and products on this site are guaranteed only by the manufacturers' warranties, which are typically extended for a period of 1 year from the date of purchase. Eyewash Direct will make reasonable efforts to facilitate the warranty claim process between the Buyer and Manufacturer. For more information on a specific product manufacturer’s warranty, please contact our Customer Service team at 888-207-3005.
Eyewash Direct is a reseller of goods only, and as such does not provide any warranty for the products it supplies. To the fullest extent permissible pursuant to applicable law, Eyewash Direct disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Buyer and persons claiming through buyer shall seek recourse exclusively from manufacturers for any defects in or failures of goods, and this shall be the exclusive recourse of buyer and persons claiming through buyer for defective goods, whether the claim sounds in contract, tort, strict liability, pursuant to statute, or for negligence. Buyer may pass these terms to subsequent buyers and users of goods. Eyewash Direct excludes and disclaims all other express and implied warranties, including, but not limited to, all implied warranties of merchantability and fitness for a particular purpose. Eyewash Direct assumes no responsibility whatsoever for any interpretation of plans, codes or specifications provided by buyer, and buyer's acceptance and use of goods shall be premised on buyer's final approval or by buyer's reliance on architects, engineers, or other third parties rather than on Eyewash Direct's interpretation. To the extent not prohibited by applicable law, in no event, whether in contract, warranty, indemnity, tort (including, but not limited to, negligence), strict liability or otherwise, arising directly or indirectly out of the performance or breach of these terms, shall Eyewash Direct be liable for: (1) any incidental, indirect, punitive, special, consequential or similar damages such as loss of use, lost profits, attorneys' fees or delay damages, even if such damages were foreseeable or caused by seller's breach of this agreement; (2) any claim that properly is a claim against the manufacturer; or (3) any amount exceeding the amount paid to Eyewash Direct for goods which are subject of such claim(s). All claims must be brought within one year of accrual of a cause of action.
Eyewash Direct does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that 3rd party software used on this website are free of viruses or other harmful components. Eyewash Direct does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Free Shipping, Quick Ship & Average Order Value Policy
Free standard ground shipping is available for online orders on qualifying products that are shipped to a single U.S. address. We only ship to the lower 48 U.S. contiguous states. Special deliveries, air freight, lift-gate trucks, or any other incremental service beyond standard ground shipping does not qualify for free shipping. Mirrors, Lockers, Toilet Partitions, Portable Sinks, some Special Orders, Over-Sized Items, and some Cleaning & Paper products do not qualify for free shipping. Contact us for more details.
Sustainable Supply will make every effort to ensure that QuickShip eligible products are delivered within 2 Business Days, however, we do not guarantee that QuickShip eligible products will be delivered within that timeframe. Conditions beyond our control may lead to longer delivery times such as adverse weather conditions, transportation delays, catastrophic events, stock outages, and other force majeure events. QuickShip eligible products must be ordered by 10AM local time to be delivered within 2 Business Days. Please contact us with any questions.
Sustainable Supply’s QuickShip Program on over 300,000 products and Free Shipping Program for over 1,000,000 products requires that all customer accounts maintain an Average Order Value of $25 or greater as part of our Average Order Value (AOV) Policy . This policy also disallows Sustainable Supply products from being resold on third-party marketplaces. Sustainable Supply Account Representatives will periodically review accounts for compliance with this policy. Compliance is required account-wide for the duration of the review period. Sustainable Supply reserves the right to suspend those accounts , at its sole discretion , that are unable to comply with this policy. Notification will be submitted to the email address and/or phone number provided by the customer for the purpose of establishing an account.
Shipping & Returns Policy
Sustainable Supply is committed to customer satisfaction, so please review our shipping and return policy carefully. We want to make your online shopping experience as easy as possible so you'll continue to choose us for your building and maintenance supplies. To keep prices as low as possible, we ship many products directly to you from the manufacturer. Therefore, we have to adhere to our vendors' return policies and procedures.
Please inspect your order immediately after receiving it and carefully check for damages and order accuracy. Please report any discrepancies or damages within 24 hours. On some occasions, you may receive separate shipments if products were ordered from multiple manufacturers. If your product(s) are damaged in shipment -- DO NOT ACCEPT IT. Please refuse shipment from the carrier and contact Sustainable Supply immediately. We will then arrange to have a replacement shipment sent out to you at no cost.
If you have accepted a delivery that has concealed damage, you must call Sustainable Supply Customer Service within 48 hours of receipt of material. All damaged material must be held for possible inspection by the carrier, which may include providing photos, etc. The Buyer is responsible for all freight claims resulting from damage in transit if they accept the material from the carrier without noting such damages on the freight bill at the time of delivery. Title and Loss risk are passed to the Buyer at the time of shipment.
1) All returns must be approved in advance of shipment back to Sustainable Supply or it’s warehouses. A Return Merchandise Authorization number (RMA #) is also required. Orders returned back to Sustainable Supply without an RMA # may be rejected and/or assessed an additional restocking fee.
2) The fastest way to request an RMA # is by logging into your account by clicking on the Login / My Account link at the top right of our website. Click on the “Orders” tab to view your order details. When viewing your order details click on the “Request Return” link and complete the form on the page.
If you did not create an account at checkout, please send your return request to email@example.com or call us at (303) 325-7938. Please reference your Order # and provide us with the details about why you are returning the product (damage, order error, etc.).
3) One of our Customer Service Associates will provide you with a Return Merchandise Authorization number (RMA #). This RMA # must be written clearly on the return address label or the label supplied on the packing slip. RMA requests should be made within 30 days of the order date. Please allow us up to 48 hours to process RMA requests.
NOTE: All items must be returned in the manufacturer’s original box with all instructions, hardware accessories, etc. Product(s) MUST be in resalable condition and unused. Please DO NOT write the RMA # or addresses on manufacturers box. Doing so makes the item non-resalable and credit will not be issued.
Returns are broken down into two categories: Customer Error/Cancellation and Damaged Goods/Company Error/Manufacturer's Defect. You must obtain a Return Merchandise Authorization number (RMA#) for any of the return categories.
Returns will not be accepted after 30 Days. A restocking fee of up to 25% may be applied to all returns that are a result of customer error or order cancellation. Original shipping costs will not be refunded. Custom configured or special order products are non-returnable. Buyer will be responsible for all return shipping fees, repackaging, and processing costs. Orders returned within 30 days will be credited the invoice amount LESS the original shipping costs and any applicable fees. Eyewash Direct will not be responsible for return shipments lost or damaged that are returned by customers.
Damaged Goods/Company Error/Manufacturer's Defect
Please notify Sustainable Supply immediately regarding any damages, defects, or company errors. We will work with you and the manufacturer to arrange for a return or exchange per the manufacturer’s warranty and defective policy. Please be advised that the coordination of warranty related issues can take up to 3-5 business days to resolve. Per the manufacturer’s request, all damaged or defective products must be held for possible inspection, which may include providing photos, videos, or site visits by company representatives. The Buyer is responsible for all freight claims resulting from damage in transit if they accept the material from the carrier without noting such damages on the freight bill at the time of delivery. Title and Loss risk are passed to the Buyer at the time of shipment.
NOTE: While most of our products are returnable (restocking fees may apply), custom products are non-returnable. Non-returnable products may include but aren’t limited to: Washfountains, Express Lavatories, Frequency Lavatories, Lockers, Toilet Partitions, Mirrors, and/or any item that requires the selection of an "option” or large volume quotes. All custom orders will be confirmed within 24 hours of your order placement. After we confirm your specifications are correct we will bill your credit card or open account.
Title and Risk
Title and Risk of loss and damage are passed to Buyer at the time of shipment.
Eyewash Direct does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site such as product reviews, Eyewash Direct is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Eyewash Direct reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another or (d) offensive or otherwise unacceptable to Eyewash Direct in its sole discretion.
Buyer’s use of this site shall be governed in all respects by the laws of the state of Colorado, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. Buyer agrees that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Eyewash Direct products) shall be in the state or federal courts located in Broomfield County, Colorado. Any cause of action or claim buyer may have with respect to the site (including but not limited to the purchase of Eyewash Direct products) must be commenced within one (1) year after the claim or cause of action arises. Eyewash Direct's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Eyewash Direct may assign its rights and duties under this Agreement to any party at any time without notice to buyer.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process via phone, email, fax, online, or any other method. These terms and conditions, or any part of them, may be terminated by Eyewash Direct without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Eyewash Direct may deliver notice to buyer by means of e-mail, a general notice on the site, or by other reliable method to the address buyer has provided to Eyewash Direct.